| № | Question | Answer | Link to source and contact numbers |
|---|---|---|---|
| 1 | How can I get from Manas Airport to Bishkek? | A very convenient way to get to the city of Bishkek is to take a shuttle bus from the Go Bus company, the ticket price is 200 soms. The Go Bus parking lot is located in the parking lot at the main entrance to the airport. A trip to GO BUS will be comfortable, there is WI-FI inside each minibus. Transport runs from 03:50 to 20:50 with an interval of 1 hour. | Route in 2gis: https://go.2gis.com/1qc2u Schedule: www.gobus.kg Call center: 0706880087 (whatsapp); 0778880087; 0559880087 |
| 2 | How much does it cost to travel by GoBus to/from the airport from/to Bishkek? | The cost of transfer to the airport is 200 soms per passenger seat one way. Accordingly, back 200 soms. | Available promocodes for a discount (when purchasing a ticket through the application) on Instagram @gobus.kg |
| 3 | How long does it take to get to the airport in GoBus ? | Travel time from the final stop of the Tommy Mall shopping center to the airport is 1 hour 15 minutes, excluding traffic jams. | Call center: 0706880087 (whatsapp); 0778880087; 0559880087 |
| 4 | How can I pay? | You can pay the driver in cash, or purchase a ticket in advance through the mobile application. | Call center: 0706880087 (whatsapp); 0778880087; 0559880087 |
| 5 | Can I pay by card? | You can purchase a ticket by paying by card (VISA, MasterCard, Maestro) through the application. | Call center: 0706880087 (whatsapp); 0778880087; 0559880087 |
| 6 | Price / How much does the entire (1 minibus) shuttle bus to the airport cost? | For questions about renting and ordering a car, you can contact the manager Emirlan | Phone number: 0504 880087 |
| 7 | Prices and commercial offer for corporate clients | You need to send an SMS indicating your email and the nature of the request. A response will be sent within one business day. | For cooperation: 0504 880087 |
| 8 | Do you issue checks and other reporting documents? | For Legal Entities: Yes, of course. To receive documents, we need to sign a Cooperation Agreement. If you decide to cooperate with us, then send a request for cooperation to our e-mail “gobus.kg@gmail.com”. You will be contacted within one business day. For individuals: When paying for a ticket in cash, you can receive a cash receipt order at the office at the address: st. Tokombaeva, 21/2. When purchasing a ticket through the application, your receipt is automatically sent to your e-mail, which you specified when purchasing. | Call center: 0706880087 (whatsapp); 0778880087; 0559880087 |
| 9 | The ticket was purchased through the app, is it necessary to print the ticket? | No, a QR code will appear in the application in the “Trips” section. To board a bus, just save this code on an electronic device (tablet, phone, laptop) and show it to the driver when boarding, this will save you from paperwork. | Call center: 0706880087 (whatsapp); 0778880087; 0559880087 |
| 10 | What time do you work? 24/7 or not? | The Call center is open 24 hours a day. | Call center: 0706880087 (whatsapp); 0778880087; 0559880087 |
| 11 | Will they really pick me up? Won't we be late? | Go Bus minibuses operate strictly on schedule. Transport may be delayed on the way for up to 10 minutes, depending on traffic congestion in the city. | Call center: 0706880087 (whatsapp); 0778880087; 0559880087 |
| 12 | Will we wait for the shuttles to be completely full? | We work according to schedule. Departure is strictly on time, regardless of the number of passengers and reserved seats. | Call center: 0706880087 (whatsapp); 0778880087; 0559880087 |
| 13 | Is it possible to pick up along the way or another route? Can you pick me up from home? | Go Bus operates only on approved routes. Passengers are boarded strictly at fixed stopping points. | Route and fixed stops: https://go.2gis.com/1qc2u |
| 14 | Do I need to reserve a seat on the shuttle in advance so that there are no seats left later? | Go Bus runs every 60 minutes. If there are no seats left in the minibus, wait for the next bus, it will arrive in 60 minutes. In any case, leave earlier, taking into account the start time of check-in for the flight. | Call center: 0706880087 (whatsapp); 0778880087; 0559880087 |
| 15 | Questions regarding luggage and hand luggage. Is luggage charged separately? | The transfer price includes luggage transportation per person. A “passenger” can take one piece of hand luggage with him into the cabin. Weighing up to 7 kg. Size no more than: length – 45 cm, width – 35 cm, height – 20 cm. All responsibility for hand luggage that the “Passenger” took into the cabin rests with the “Passenger” himself. A “passenger” can carry one piece of “Baggage” free of charge. Weighing up to 30 kg. Size no more than: length – 80 cm, width – 40 cm, height – 60 cm. “Passenger’s” “baggage” is placed in the luggage compartment. | Call center: 0706880087 (whatsapp); 0778880087; 0559880087 |
| 16 | How long will the driver wait for me at the stopping point? | The waiting time at each fixed stop is no more than 1-2 minutes. But we ask you to arrive at the stop 3-5 minutes earlier than the specified time. | Call center: 0706880087 (whatsapp); 0778880087; 0559880087 |
| 17 | Can I take my pet on the bus with me? | Transportation of animals on Go Bus minibuses is permitted only for dogs and cats weighing up to 6 kg in a carrier. And it is necessary to purchase a second ticket of the “Adult” category in the name of the passenger (seats must be nearby) transporting the animal. | Call center: 0706880087 (whatsapp); 0778880087; 0559880087 |
| 18 | Do you carry out transportation to other destinations? (For example: tourist travel services, corporate services, event logistics) | Yes, sure! The «Go Bus» LLC company, together with «Das-Trans» LLC, transports passengers throughout Kyrgyzstan. Contact the number provided for detailed questions. | More information: 0709577513; 0550 874 527 |
| 19 | If the departure point is at the Zhannat Hotel, and I am at the intersection of Akhunbaev/Aitmatov Avenue, what will be my departure time? | If the departure from Tommy Mall is at 10:00, then since the stops are fixed, you need to go to the nearest stop on Baytik Baatyr street / st. Akhunbaeva (Medical Academy district) by 10:15 or to the stop Chui Avenue/Manas Avenue (Philharmonic District) by 10:40, etc. | Call center: 0706880087 (whatsapp); 0778880087; 0559880087 |
| 20 | Are there any options to get to the city other than Go Bus? | Yes, you can use the official Manas Airport Taxi service. The cost of travel may depend on your destination. | Manas Taxi: +996 (312) 69 30 00 |